ORDERS, DELIVERIES AND RETURNS

 



Delivery and shipping

How do I place an order?

As a new customer or guest When ordering through the OLYMP Shop as a new or guest customer, the ordering procedure consists of four stages. First, select the required items in the size and quantity needed. Next, enter your customer details under “Address & Delivery”, including the invoice address and, if need be, an alternative delivery address. Then select under “Payment” the method of payment you prefer. Finally, under “Review & Order”, check your details again and correct these if necessary. By clicking on “Buy now” you finalize your order.

As an existing customer

When ordering through the OLYMP Shop as an existing customer, the ordering procedure consists of three stages. First, please log into your customer account. Then select the required goods in the appropriate size and quantity. Under “Review & Order”, check your details again and correct these if necessary. By clicking on “Buy now” you finalize your order.

What are the costs of delivery?

The delivery costs are €2.95 (Germany) and €3.95 (Austria, Netherland, Belgium, Luxembourg and France). Goods with a value of €150.00 and above are delivered free of charge to Germany, Austria and Netherland. 

The PDF gift voucher will be dispatched to you via email. No shipping costs are incurred for this.

 

Which service provider will be delivering the goods?

We send our goods through DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn

How long will it take for my order to reach me?

You receive dispatch confirmation by email once the goods have shipped. In Germany you will receive your order within the next 2-4 working days. If you order from abroad, it can take between 2-5 days. 

Which countries do you deliver to?

We deliver to Germany, Austria, the Netherlands (with the exception of Caribisch Nederland, Aruba, Curaçao and Sint Maarten), Belgium, Luxembourg and France (with the exception of the French overseas departments and territories). The merchandise you purchase only can be shipped to an address in the country related to the version you used to access the OLYMP Online Shop (e.g., products ordered through the country version for delivery to Germany will be shipped only to Germany).

What are the costs of delivery?

The delivery costs are €2.95 (Germany) and €3.95 (Austria, Netherland, Belgium, Luxembourg and France). Goods with a value of €150.00 and above are delivered free of charge to Germany, Austria and Netherland. 

Is there an express delivery service?

Express delivery is not provided.

How do I return my order?
Returning goods as a guest
If you wish to return a purchase via the OLYMP Shop as a guest customer, this procedure consists of 4 steps. Select the navigation point “Return” in the footer of the website or go to www.olymp.com/return. Now enter your order number and your email address and click on “Submit”. Then specify the item, quantity and reason for return, pack up your item and place it in the box. To complete the returns process, click on “Create returns label”, print out the returns label and attach to the package. Alternatively, you can also create a QR code and DHL will print the return label out for you. Returns are accepted in all DHL shops, DHL parcel pick ups and post offices throughout Germany. Locations can be found at http://standorte.deutschepost.de. In Austria in all DHL branch offices, cooperating Billa markets and DHL packing stations. Sites can be found at http://paketshopfinder.dhlpaket.at. In the Netherlands at all post offices. For locations and other information please visit  http://www.postnl.com/. In France you can drop your parcel off at any post office. Information can be found at http://www.colissimo.fr/particuliers/home.jsp. In Belgium please take your parcel to any post office or drop-off point. Information is available at http://www.bpost.be/. In Luxembourg you can drop your parcel off at any Post Luxembourg office. Information can be found at https://www.post.lu.

Returning a purchase as a registered customer
If you wish to return a purchase via the OLYMP Shop as a registered customer, this procedure consists of 4 steps. Log into your user account and select the menu item “Return”. Now select your order number and click on “Submit”. Then specify the item, quantity and reason for return, pack up your item and place it in the box. To complete the returns process, click on “Create returns label”, print out the returns label and attach to the package. Alternatively, you can also create a QR code and DHL will print the return label out for you. Returns can be accepted in all DHL shops, DHL parcel pick ups and post offices throughout Germany. Locations can be found at http://standorte.deutschepost.de. In Austria in all DHL branch offices, cooperating Billa markets and DHL packing stations. Sites can be found at http://paketshopfinder.dhlpaket.at. In the Netherlands at all post offices. For locations and other information please visit  http://www.postnl.com/. In France you can drop your parcel off at any post office. Information can be found at http://www.colissimo.fr/particuliers/home.jsp. In Belgium please take your parcel to any post office or drop-off point. Information is available at http://www.bpost.be/. In Luxembourg you can drop your parcel off at any Post Luxembourg office. Information can be found at https://www.post.lu.

Printing out a return label
Printing yourself
Print out this PDF file on an A4 sheet of paper and stick the right half on your return so that it is clearly visible. Please remove any old shipping labels or barcodes beforehand.


DHL prints for you
Show the QR code on your smartphone at a branch, a parcel shop, to your delivery person or at a DHL Packstation. DHL will print out the label for you. Please remove any old shipping labels or barcodes beforehand. Alternatively, you can also create a QR code and DHL will print the return label out for you.

What is the returns address?
OLYMP Digital KG
Höpfigheimer Str. 21
74321 Bietigheim-Bissingen Germany

How much time do I have to return a purchase?
Items can be returned within 30 days from receipt of the goods, irrespective of your statutory right of cancellation, if you use our free returns service. 

Refunds
Following receipt and inspection of your returned item, the purchase price including the delivery costs will be refunded via the payment method chosen when ordering.

How much does it cost to return an item?
We cover the costs of returning the goods if you use our OLYMP Return Service. The lodgement of a return as part of OLYMP’s returns service is always only possible to the shipping provider specified by us, and from the country to which we have delivered your goods. Your statutory right of revocation will remain unaffected. Please find more information in § 3 (2) of our General Terms and Conditions.