FAQ: Covid-19 Informationen 

 
In the following we answer the most important questions in the current situation: 
 

Our OLYMP Stores are now open again during normal opening hours. Please note the hygiene regulations when visiting us.
The OLYMP Stores Frankfurt Airport and Hamburg Airport remain closed for the moment.

Articles purchased in an OLYMP store will, of course, be able to be exchanged in the usual way once they have reopened.

Yes, our OLYMP.COM online shop will continue to be available to you as usual.

Our customer service will continue to do its best to deal with your concerns as quickly as possible. However, due to the current situation, this may take a little longer than you are used to. Many thanks for your understanding.

There are currently no logistical restrictions in terms of deliveries. Our sales markets (Germany, Netherlands, Belgium, Luxembourg, France and Austria) will be supplied as usual.

Unfortunately, delays in parcel delivery may occur in some regions of Germany. The German Post (DHL) recommends that, if possible, you specify a storage location for contactless receipt of your parcels or address them directly to Packstations.

The Belgian Post (bpost), too, is now working at the limits of its capacity. For this reason, there may be a significant delay in delivery for shipments to Belgium.

According to the German Federal Institute for Risk Assessment (BfR), the risk of transmission from surfaces with recent virus contamination cannot be completely excluded. However, due to the relatively low stability of the coronavirus in the environment, this is only likely to last for a short period of time after contamination. In the case of items requiring a signature, such as registered letters or parcels, the delivery agents are largely doing away with the requirement for the customer's signature. They are now documenting delivery of the item themselves, thereby minimising personal contact as well as contact with hand scanners and pens. Alternatively, a desired delivery location for contactless drop-off can be agreed with the delivery agent.

 

Take care of your health and the well-being of your relatives and fellow human beings.