Instructions on withdrawal

a.  Consumers have a right of withdrawal from the purchase contract without giving any reason, within 14 days from the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, acquires physical possession of the goods purchased. In the case of a contract relating to multiple goods ordered by the Consumer in a single order and delivered separately, the withdrawal period shall expire after 14 days from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last item.

b.  The right of withdrawal may not be exercised for sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. underwear, undershirts, or socks) and goods which are made to measure or clearly personalized (e.g. items with custom embroidery or alterations). In the case of hygiene-sensitive items such as underwear, undershirts and socks, the right of withdrawal shall be allowed only if the goods are returned unused, unwashed, undamaged, and with all original labels and packaging intact.

c.  To exercise the right of withdrawal, the Consumer must inform OLYMP Digital KG (Höpfigheimer Str. 19, 74321 Bietigheim-Bissingen, Germany, phone: 00 800 65967222, e-mail: [email protected]) of the decision to withdraw from the contract, before the expiry of the withdrawal period as indicated on the previous §3(1)(a) has expired, by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). Consumers may, but are not obliged to, use the model withdrawal form provided at the end of these General Terms and Conditions. Consumers may also submit the withdrawal declaration electronically via email. In this case, OLYMP will promptly send the Consumer a confirmation of receipt of the withdrawal via email. Consumers can also exercise their right of withdrawal online at www.olymp.com. To do so, they can use the OLYMP withdrawal button. This button can always be found in the footer of the OLYMP Online Shop at www.olymp.com, regardless of which page of the shop they are currently viewing. The OLYMP withdrawal button is labelled 'Withdraw from contract'. If the consumers use this online function, OLYMP will immediately send them a confirmation of receipt on a durable medium (e.g. by email), containing information on the content of the withdrawal declaration as well as the date and time of its receipt.

(2)  Effects of withdrawal:

a.  If the event that the right of withdrawal from the purchase contract concluded through the OLYMP Online Shop, OLYMP will reimburse to the Consumer all payments received from the same, including the costs of standard delivery (with the exception of the supplementary costs resulting from the selection of a delivery method other than the least expensive type of standard delivery offered by OLYMP) without undue delay and in any event not later than 14 days from the day on which OLYMP is informed about the decision to withdraw from the contract.

b.  OLYMP will carry out such reimbursement using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise and provided that the Consumer does not incur any fees as a result of such reimbursement. OLYMP may withhold reimbursement until the returned goods are received, or proof of their return is provided, whichever occurs first.

c.  Consumers shall send back the goods or hand them over to OLYMP without undue delay and in any event not later than 14 days from the day on which Consumers communicate the withdrawal from the contract – and the deadline is considered met if the goods are dispatched before the 14-day period has expired – to the following address:

OLYMP Digital KG
Subject: Withdrawal
Höpfigheimer Str. 21
74321, Bietigheim-Bissingen Germany

d.  Consumers will have to bear the direct cost of returning the goods, unless otherwise explicitly stated by OLYMP.

e.  Consumers are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(3)  Withdrawal form (pursuant to Article 49, paragraph 1, letter h):

(Please complete and return this form only in case of withdrawal from the contract. This form does not need to be used if the withdrawal is made via the OLYMP withdrawal button.)

To: OLYMP Digital KG, Höpfigheimer Str. 19, 74321 Bietigheim-Bissingen, Germany - E-mail [email protected]
I/we(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods/services(*):
Ordered on (*)/received on (*):
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s) (only if this form is notified on paper): Date:
(*) Delete as appropriate.