OLYMP Insider is the free loyalty programme for purchases in the OLYMP online shop and at participating stores and outlets. As an Insider, you earn bonus and status points and receive exclusive benefits based on your status. From Silver status onwards, bonus points are converted into an Insider loyalty bonus once a year.

You can register online at olymp.com/insider, in your customer account, or at a participating OLYMP store or outlet. If you already have an OLYMP customer account, you only need to accept the OLYMP Insider terms and conditions of participation. Otherwise, you can create a new customer account free of charge.

Yes. Separate registration is required for OLYMP Insider. You can only collect points and use the loyalty programme benefits after accepting the terms and conditions of participation. Your existing newsletter subscription remains unaffected.

You can use OLYMP Insider in the OLYMP online shop and at all OLYMP stores and outlets. The programme is open to adults. Companies, groups, associations and other organisations that make purchases for commercial purposes or buy in bulk are excluded.

In a store, identify yourself before paying by providing your email address or showing your digital Insider card. You can load and activate the card in the store at any time. Online, you must be logged in to the customer account registered for OLYMP Insider before completing your order. Your points will then be assigned to your account automatically.

With every purchase, you collect two types of points: bonus points and status points. For every whole or partial currency unit spent, one bonus point and one status point are credited: EUR 1 / CHF 1 = 1 point. For the Polish online shop, PLN 5 = 1 point. At our outlets, you receive one point for every EUR 2 / CHF 2. The calculation is based on the amount actually paid after discounts. You may collect additional points during special promotions. Please note that guest orders are excluded from points collection.

OLYMP Insider has three status levels: Insider, Silver and Gold. You reach Silver from 250 status points and Gold from 500 status points. A higher status gives you additional benefits, which you can view on the OLYMP Insider website. We will inform you by email about special promotions reserved exclusively for Insiders, Silver customers, or Gold customers.

You can view your current points balance at any time in the Insider section of your customer account or ask at one of our stores. Points from purchases are initially shown as reserved and are permanently credited 30 days after the invoice date. This allows returns or cancellations to be taken into account before the final credit. Please note that it may take a short while for points from an order to appear in your customer account.

First check whether you identified yourself with your customer number or Insider card when shopping, or whether you were logged in online. If you did not identify yourself before completing the purchase, points cannot be credited retrospectively. If points are missing despite correct identification, please contact OLYMP Customer Service. Please note that guest orders are excluded from points collection.

In the event of a return, cancellation, exchange, or complaint, the points linked to the affected items are adjusted. Reserved points are corrected accordingly, while previously credited points are deducted from your Insider account. In the event of a partial return, this applies only to the returned items.

Bonus points are collected for 12 months until the annual issue date and are then reset. Once reached, a status level is valid for 24 months from the date of promotion and can be extended within this period through further status points earned from purchases. If the required number of points is not reached again, you will be reassigned after the 24 months according to the status points then available. We will keep you regularly and transparently informed by email about changes to your status level.

On the annual issue date, all permanently credited bonus points are taken into account and converted into a loyalty bonus, provided that your status points have earned you at least Insider Silver status. The conversion becomes more attractive as your status rises. For example, as a Silver Insider, 250 bonus points earn you a loyalty bonus in the form of a purchase voucher worth EUR 10 / CHF 10. At Gold status, for example, 500 bonus points equal to a loyalty bonus worth EUR 30 / CHF 30, while 1,666 points equal EUR 100 / CHF 100. The maximum loyalty bonus is EUR 200 / CHF 200. In the Polish online shop, for example, 250 bonus points result in a loyalty bonus worth PLN 50, 500 bonus points PLN 150, and 1,666 bonus points PLN 500. Please note that points that are still reserved are counted only after they have been permanently credited and will be included in the next annual issue.

The first Insider loyalty bonus will be issued in September 2027—one year after the programme launches. The loyalty bonus is valid for two months from the date of issue and can be redeemed as a purchase voucher in our online shop and at all OLYMP stores. During the remainder of your Insider membership, it will be issued once a year. You will be informed of the exact date at a good time. We will always provide transparent information about the issue of your bonus points, the Insider loyalty bonus and all applicable redemption conditions.

You can redeem the Insider loyalty bonus in the OLYMP online shop and at participating stores and outlets. It is valid for two months from the date of issue and cannot be used to purchase gift vouchers, applied retrospectively to completed purchases, or redeemed for cash. Your loyalty bonus and the applicable voucher conditions will be sent to you by email when it is issued.

For your participation, OLYMP processes in particular, your account and contact details as well as information about your points and purchases. This data is used, among other things, to allocate points, prevent misuse, and improve user experience. Further details can be found in the OLYMP Privacy Policy and the OLYMP Insider terms and conditions of participation.

You can leave the loyalty programme at any time by contacting OLYMP Customer Service, for example by email at [email protected]. When you leave, all points collected and status benefits will expire.

If you have any questions, OLYMP Customer Service will be happy to help via the contact page at olymp.com/company/kontakt or by email at [email protected]. You can also ask Customer Service to investigate missing points or problems with your Insider loyalty bonus.