Payment by invoice with Klarna - currently only possible in Germany, Austria and Netherlands
You receive your goods before you pay. On dispatch of the goods, the invoice will be emailed from our payment partner Klarna AB, Sveavägen 46, 11134 Stockholm, Sweden (hereafter referred to as “Klarna” ) to the email address that you specified on purchase.
You will find all payment details on the invoice. If you should have any further questions about your payment, Klarna will be happy to assist you at klarna.com/customer-service.
You will only be allowed to pay by Klarna invoice, however, if
• you are domiciled in Germany, Austria or the Netherlands,
• you are over 18 years of age and
• you are a private customer and
• your delivery address corresponds to the invoice address.
Prior to authorization of the manner of payment, Klarna will carry out a credit check via a credit agency. You can find more information about this in our Data Privacy Statement.
The payment deadline is 14 days from the date of invoice.
Since the due date of the Klarna invoice is independent of our 30-day free return option, we would ask you to pay Klarna the full balance of the invoice by the deadline. If you should decide after paying the invoice to return the goods to us, Klarna will obviously refund the appropriate sum.
Please note that, in the event of non-payment, reminder fees will be charged by Klarna. Each reminder fee is in Germany €1.20, Austria €5.00 or the Netherlands €13.50.
Do you have any questions about your payment with Klarna?
If you have any questions about your payment with Klarna, please contact Klarna’s customer service. Germany: Chat: https://www.klarna.com/de/kundenservice/ / Tel: 0221 - 669 501 10 FAQs, Austria: Chat: https://www.klarna.com/at/kundenservice/ / Tel: 0720 - 883811 FAQs, Netherlands: Chat: https://www.klarna.com/nl/klantenservice/ / Tel: 020-8082852 FAQs