Payment by PayPal
Pay for your goods simply and easily using your PayPal account. As your bank or credit card details are stored by PayPal they do not need to be sent via the Internet every time you make an online purchase. This makes PayPal payments additionally secure.
Simple and easy – all it takes to pay is a couple of clicks. Once your bank or credit card details have been registered, PayPal stores them for future use, which means you don’t have to input them every time you make a purchase. Paying with PayPal is always free of charge for you as purchaser, and there are no set-up fees or standing charges.
Open a new PayPal account in 2 easy steps:
- - Open a PayPal account at www.paypal.com
- - Link this to a bank or credit card account.
After choosing to pay by PayPal and confirming your order, you will automatically be directed to your PayPal page. Here you make the predefined payment and you will then receive an order confirmation by email from PayPal and from OLYMP Digital KG.
I was not directed to PayPal. What should I do?
Firstly, check whether the “Additional address information” field has been filled in correctly. This field should be either left completely blank (containing no spaces) or must contain at least 2 characters.
If you are still not directed to PayPal, please contact our office by telephone free of charge on 00 800 65967222 from Monday-Thursday 8am -7pm and Friday 8am - 6pm; (please ensure you dial the prefix “00” or send an emailto: firstname.lastname@example.org.
Payment by credit card
Payments can also be made simply and securely by credit card (Verified by Visa or MasterCard Secure Code). Your payment is processed by PAYONE GmbH, Fraunhoferstraße 2-4, 24118 Kiel, Germany (registered office: Kiel, District Court of Kiel HRB 6107, a company of the Sparkassen Finanzgruppe).
The following credit cards are accepted:
For your first order by credit card you will need your 16-digit credit card number, expiry date and 3-digit card verification code (also known as a CVV or CVC). This verification code consists of the last three digits of your card number and is located on the signature strip on the back of your credit card.
With all subsequent orders by credit card you can simply select the credit card details stored in your customer account.
Your credit card will only be charged when the items you have ordered are dispatched. The reference shown on your credit card statement will be: www.olymp.com. In the case of returns, the amount to be reimbursed will be refunded to your credit card.
What is the security password for payment with a credit card?
In the case of some credit cards (VISA = Verified by VISA, MasterCard = SecureCode), you will be asked to enter a security password in addition to the usual credit card details. You will be asked to do this after you have entered your credit card details. This process serves as additional protection (to prevent credit card fraud). If this is the first time you have been asked to enter a password, then you must enter a new password. Alternatively, some banks also offer the mTAN authentication procedure. In this case, a single-use TAN for the current order process will be sent to your mobile phone on the mobile phone number you have registered with your bank.
Payment with Klarna - currently only possible in Germany, Austria and the Netherlands
Is there a limit for payment with Klarna?
The maximum shopping basket value for payment with Klarna is €1,499.99.
After I selected Klarna as the payment method, an error message appeared. What should I do?
Klarna might not be available to you as the payment method due to technical reasons. Please contact Klarna customer support via email, telephone or chat for a precise analysis of the error.
The invoice reference was missing or given incorrectly on the payment to Klarna. What happened?
Your payment will be processed by Klarna manually. The allocation of the payment may therefore take up to 7 days. To avoid the risk of receiving repeated reminders, you should contact Klarna customer support directly via email, telephone or chat and explain the situation.
By when must the invoice be paid in the case of returned goods?
The payment due date at Klarna is always 14 days after dispatch of the goods, regardless of whether you return all or just some of the goods. After returned goods arrive at OLYMP you will receive an updated invoice from Klarna but the payment due date remains unaltered.
To avoid receiving payment reminders when returning goods, you can contact customer support at Klarna via email, telephone or chat and register your returns. The invoice will then be put on hold. The outstanding invoice amount can then be remitted to Klarna upon arrival of the returned goods.
How long does it take until a paid invoice is refunded by Klarna in the case of returned goods?
After the returned goods are processed at OLYMP, your Klarna account will be immediately adjusted to reflect the value of goods returned. Should you already have paid your invoice, the credit note amount will be refunded to you by Klarna straight away. However, this may take up to 7 working days after entering of the returns.
Do you have any questions about your payment with Klarna?
If you have any questions about your payment with Klarna, please contact Klarna’s customer service. Email: Germany: email@example.com / Tel: 0221 - 669 501 10 FAQs, Austria: E-Mail: firstname.lastname@example.org /Tel: 0720 - 883811 FAQs, Netherlands: email@example.com /Tel: 020-8082852 FAQs
Payment in general
What happens in the case of double payments (the customer has paid by credit card/PayPal/Klarna, but makes another payment)?
Our payments are monitored daily. If you have inadvertently made a double payment, you will be refunded the amount you have overpaid.
Can I order from abroad and pay with my credit card?
Payment from abroad, for example on holiday, is not possible as the order must be placed from the same country where your credit card is registered. This prevents stolen credit cards from being used.
Will my VAT be refunded to me when I make a purchase abroad?
Customers living outside Germany, who purchase goods or services in Germany can, under certain conditions, get back the VAT invoiced to them within the framework of VAT reimbursement regulations.
Unfortunately we are not able to offer this service in the Online Shop at OLYMP.COM due to technical reasons. We have more than 60 retail OLYMP stores throughout Europe and this service is of course available when you make a purchase in these stores.